Learner Area


What is IITTI?




Does IITTI provide training classes?

No, we only do the test.

Please check under Resources for schools that offer training.


What questions would you recommend to ask a school when seeking training for the IITTI Exam?

  • I am looking for business etiquette training in preparation for the IITTI (Level 1 | Level 2 | Level 3) Exam. Does your training company offer a program to prepare for that exam?
  • In the exam there are three topics: professional appearance, business etiquette and dining etiquette, all regarding North American and internationally accepted Western business standards. What parts of this content does your school specialize in?
  • Does your program provide complete preparation or will additional study or self-study be required to be fully prepared for the exam?
  • Do you train people individually or in a group?
  • How long are your courses?
  • Is your training online or through live seminars?
  • Do you provide a workbook or resource material to reinforce the learning outcomes in preparation for the exam?
  • Do you make arrangements for the IITTI exam or will I need to contact IITTI to make my own arrangements for the exam?
  • What are the program training fees?
  • Is the IITTI exam fee built into your program fees or will I need to pay additional for this?
  • If I have already had training in one area would I need to take your whole curriculum or just the areas I need?
  • Do you test your students before they sit for the IITTI exam?
  • Can you recommend other training schools who offer programs that you don't?
  • Who have you trained and have they taken or passed the Level 1 exam?

Special Case
Starting 2018, all trainers in Greater China (mainland China, Hong Kong, Macau, Taiwan) need to be licensed by the International Soft Skills Trainer Accreditation. Starting 2019, this is extended to the Philippines, Thailand and Malaysia. You can find a list of all trainers at (www.ISSTA.cn) .


How do I show my World Civility Index certification?

Using your browser, you type in: www.IITTI.cn/show/credential?[Your user ID]

For example, if your user ID is 'pchun', you type in:


How can IITTI help in looking for a job?

You show your World Civility Index credential to employers as proof that you have the soft skills
  1. Take IITTI Reading Program
  2. Take IITTI exams

Details under www.IITTI.cn/789.